Hello, winter. We will be closed Sunday Jan 25th due to inclement weather. The plan is to stay open until 5pm Saturday, but if we need to close early to get staff home safely we will. Please call if you plan to stop in!

FAQs

 

Please call The Cakehound at 614-372-5362 or email thecakehoundllc@gmail.com with any additional questions or for clarification. 

How long will it take?

  • Online orders can be picked up in 3 business days
  • Special orders take a minimum of 5 business days, longer during busier weeks and holidays. All special orders require pre payment- no exceptions. 

Do you have cakes available if I didn't order in time? 

  • Sometimes! Give us a call or stop in. We generally have cookies that can be personalized on site if cakes aren't available. Safest bet is to pre-order, and know that your pup will be happy with any items in our bakery case!

    How do I order? :

    • Click on order here> select desired items> schedule your pickup date on the cart page> select pickup again if prompted and check out! You will receive an order confirmation e-mail or text after placing order & a pick up notification on the day of your order. Check spam/junk if you're not seeing e-mails, mark as not spam and move to inbox.
    • Your order will be ready anytime during business hours on the date you select to pickup

    I forgot my pickup date... : 

    • Pull your confirmation email and click "view order" , scroll to the bottom and your pickup date should appear. If you can't find it, give us a call and we can search it using your last name. 

      What do I need to pre order?

      • All cakes need to be pre ordered; other items are available on the shelves and in the bakery cases on a first come first serve basis- just like a regular human bakery
      • Large quantities of pupcakes or cookies
      • Personalized cookies are better to be pre-ordered. Why? Sometimes the pawstry chef isn't in house to write on baked goods, and they need to "set up" for a minute or two before being packaged- definitely not an item that can be bought off the shelf in an hurry. 

      Can you ship?

      • Only shippable items are our fresh baked cookies. All cakes, cupcakes and specialty meals are for in store pickup only.

        Are your treats human grade? / Can I eat these? 

        • Yes they're human grade ! We bake with whole wheat or coconut flour, applesauce, egg, pumpkin, carrot, honey, vegetable based fat, unsweetened coconut, and use all natural powders- never any dyes. Powders: spirulina, beet, turmeric, carob, peanut.
        • Yes, you can eat them... but you probably won't enjoy it!

        Are dogs allowed in the store? 

        • Goodness, yes! That would be so sad to be a bakery for them and they had to wait outside. Very welcome, and they will be greeted with treats and/or pets. We only bake for dogs- not humans, so regulations are a bit different that typically human bakeries. 

        How can my pup be featured on social media and/or website?

        • Tag us @thecakehound on Instagram and Facebook
        • Send photos with instagram handles (if you want to be tagged) to thecakehoundllc@gmail.com
        • we LOVE a goofy picture- a perfectly posed shot is nice, but the reality is silly pictures are just that, silly and funny, enjoyable to look at!

        Also featuring Cheerful Hound , Doggish , Contingo Dogs , Girls Gone Raw , Fido's Bone Broth, Stiched By Bri, and Crude Carnivore for all of your additional accessory and treat needs. Stop in and see us.